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More Service

Personal support and single point of contact. Our service is guaranteed!

More Savings

Get professional administrative support at a fraction of the cost.

More Skill

Employers nationwide rely on Avintus for support.

Avintus’ Enhanced Service Guarantee

At Avintus, we believe in keeping our promises. That’s why we offer the industry’s most comprehensive service guarantee.

  1. All phone calls and emails made to your designated Client Service Representative received before 4:00 p.m. CST will be returned the same day.
  2. If this does not happen, we will refund your company $200 or we will donate $200 to the charity of your choice. Contact Veronica Franks at (615) 577-9940 for details.

You deserve more than empty promises about great service. Get great service guaranteed from Avintus.

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The Avintus Client Bill of Rights

At Avintus, our goal is for each client to be 100% satisfied with the service we provide. To achieve this, we have created the Client Bill of Rights. This is more than words on paper; it is our commitment to you.

Avintus will always

  • provide you with one point of contact
  • respond the same day if received by 4:00 p.m. CST
  • provide unlimited complimentary training on our software/systems
  • show you the solution to a problem
  • take ownership of problems
  • "warm" transfer your telephone call
  • give you our undivided attention
  • address challenging matters with a phone call

Avintus will never

  • provide a call center atmosphere
  • end the day without 100% response
  • bill you for training
  • tell you where to find the solution
  • "pass the buck"
  • "cold transfer" your telephone call
  • disengage
  • address challenging matters via email